FAQs

How and when do I make a payment?

Once the order is placed we require you to pay 50% deposit with final payment of 50% due on completion. We accept cash, cheque, electronic funds transfer.

What sort of warranty do you provide on window treatments and installation if any?

Our window treatments vary with warranty from 2 to 10 years depending on the materials. Installation carries a 10 year warranty.

What does it mean custom made?

Custom made means that each treatment is made specifically for a particular window. Also we can use custom made materials to produce any type of window treatments. Custom also means that two identical windows can be off by few millimetres and this can have a huge impact on aesthetics and performance of your window treatment.

Can I have curtains and roman blinds made from the same material?

Yes, that’s exactly what custom made should mean.

Do you work after hours?

Yes, we are available after hours and on weekends.

Here you will find answers to the frequently asked question however we would prefer to talk to you in person and should you not find an answer to your question pleaseĀ contact us.

How long does it take to get a quote?

If you have measurements ready we will have your quote ready within 24 hours alternatively we will come out and obtain measurements for you which can take up to 72 hours.

If I send you property plans, do you still need to do measurements yourself?

Plans are sufficient for us to quote on however to ensure perfect fit and performance we will need to do measurements prior to treatments being made.

How long does it take for the installation to be complete from the date the order is placed?

All of our products are custom made to fit perfectly thus we ask our clients to allow up to three weeks for treatments to be made and installed.

Do you carry finished (boxed in) products?

No, all of our products are custom made.

Where is your showroom located?

Our showroom is mobile. This enables us to come out to you with our showroom, at a time convenient to you whether it’s after hours or on the weekends.

Contact information

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